FAQ’s
If you've made it this far, you're ready for the details. Nothing about our process is simple. But it's something we have been perfecting for years. Check out some commonly asked questions below.
-
We have two tiers of services.
Decorative. When clients purchase a newly constructed home, or a recently renovated property, the work to get it where we want it to be requires little to no renovation. For these type of projects, the Designer and Client agree on the in-depth needs of the project, focusing on cosmetic changes and furnishings. Often times, small but impactful decisions make all the difference.
Full Scope. This is built for discerning clients undertaking full-scale renovations or new builds from the ground up. We embed ourselves into your project from day one, working side-by-side with the architect and builder to create a seamless, highly orchestrated design experience. Our expert team thrives under pressure and handles every twist behind the scenes, so you don’t have to lift a finger—or even notice. We're creative strategists, obsessive planners, and calm problem-solvers. This is concierge-level design that goes beyond beautiful.
-
We only work on entire home projects at this time. This is to ensure your space is being thought about in a holistic and cohesive sense.
-
Our team specializes in making a house a home, no matter the style, size or period. However, we love a historic home that needs restoring, or a challenging space that begs for a fresh eye.
Challenge accepted.
-
An architect or structural engineer is needed for any “Full Scope” project. They are the ones that can execute fully stamped drawings based on the designs we have created. They are also in charge of job site management, which ensures our designs are being followed when bringing the project to life. Apart from accuracy, they’re observing the nitty gritty on your job site daily or weekly. Our trusted partners ensure they are our eyes and ears on the ground. For milestone visits, ie: stone templating, or plumbing rough ins, a member of our team will be on site to reinforce accuracy and any design details.
-
From concept to completion, we translate your lifestyle into spaces that feel lived in, loved, and entirely your own. We manage every detail—space planning, sourcing, procurement, and coordination with trusted builders and artisans—tailored to the unique scope of each project. That said, we like to get involved as early as possible. That allows us to dictate the design direction from the beginning, and gives the project a holistic approach.
-
Our value lies in our expertise, our taste, our relationships with vendors, and our access to things the everyday consumer doesn’t have access to. That said, our time is very valuable when making a vision become a reality.
In general, our firm charges an hourly rate for our time, and a markup on all product purchases.
-
Yes! All product is purchased through our firm and received by our warehouse in New York. We check it in, ensure it’s in proper condition, and is exactly what we ordered. Your product is housed in our climate controlled warehouse until your final installation.
If your project is located outside of the tri-state area, we’ll partner with a local receiving warehouse to store and deliver your items.
-
The limit does not exist.
We source from all over the world. Literally. We’re also lucky enough to work in a place surrounded by some of the most beautiful antiques in the world. We pull from our own inventory, local antique stores, auction houses, and designer showrooms.
About 75% of any project will be custom. That can be reupholstering a vintage piece custom to you or making a completely custom piece for your project. We want things to look just right. And we don’t want it to be replicated. You have a one-of-one end product in the end.
-
Projects range based on scale and scope. Typically, decorative projects span 9-12 months. Full service projects last 18 months to 3 years on average.
-
Yes! Nicole is intimately involved in every project. However, our team of experts handles many facets of executing the details of your project. It is a collaborative effort among the team.
Your main point of contact throughout the project will be your Project Manager.
-
Yes. We have put this in place to ensure you are not dealing with the headache of scheduling, deliveries, damages, errors, and no-shows. The receiving warehouse is an essential part of our success.
-
Yes. Our minimum spend is based on square footage. We give you a cost per foot during our initial discovery call. This estimate gets us on the same page when thinking of budget, and allows you to understand what it truly takes to make all the details in a room come to life. The devil is in the details, and that’s what makes our projects stand out from the rest.
-
Yes! We account for pillows, window treatments and decorative lamps in our initial design. However, that layer of throws, bedding, dishware, and decorative accessories are all considered an extra cost towards the end of the project. We send you a “styling guide” so you can decide how much of those smaller items you want us to source for you. Most often, clients want that extra level of detail that you see in a photograph. So all you need to bring is your suitcase!
-
We’re currently booking 5 months in advance.
Once you decide you’re ready to work with us, you will receive a scope of project to sign off on. From there, you’ll be billed a retainer fee to hold your spot. We’ll give you an approximate date to kick off the job.
Then we make magic!